Terms of service

  1. Premise

The website www.fridafirenze.com (hereinafter the "Site") is owned by TBF LIMITED S.R.L., with registered office in 50132 Florence (FI), Via degli Artisti 6 / F, C.F. / VAT number and registration number with the Florence Company Register IT06204130485 (hereinafter the "Seller").

Through the Site, the Seller offers for sale the product and / or products offered on the Site (hereinafter the "Product" or "Products").

These general conditions of sale (the "General Conditions") govern the remote purchase of the Products, through the Site, in compliance with Italian law.

The person who accesses the Site to make purchases (the "Customer") is required, before proceeding to purchase, to carefully read and accept these General Conditions, by accessing the relevant page of the Site in which they are published.

Sales through the Site are exclusively reserved for the consumer customer pursuant to art. 3 of the Consumer Code (Legislative Decree 6 September 2005, n. 206) and that is "the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out".

The Customer, in order to purchase through the Site, must be at least eighteen years of age.


  1. Choose and order the Products

The main characteristics of the Products (eg. variants, quantities, colors, etc.) together with any specific indications (such as, by way of example, composition and ingredients, danger, allergens, etc.) as well as the price of the Products for sale on the Site are shown in the description of each Product. The graphic representation of the Products corresponds to the photographic image accompanying the related description sheet. The image of the Products has the sole purpose of presenting them for sale and may not be representative of their characteristics and quality, except for the representation of the label which is true and corresponding to the selected Product.


Each Customer can purchase the Products by registering on the Site (the "Registered Customer"), or can purchase them in "guest" mode without registering (the "Unregistered Customer"). In any case, the Customer must complete and send the order form (the "Order") in electronic format, selecting the chosen payment method.


Following the sending of the Order:

the Customer will receive an e-mail from the Seller containing the Order number, the list of Products covered by the Order with their essential characteristics and the total price, including any delivery costs and ancillary charges;

The Seller will check the availability of the Products covered by the Order, the correctness of the information necessary for the fulfillment of the Order entered by the Customer and: i) if the Products are available and the information correctly entered, it will proceed with the fulfillment of the Order; ii) if the Products are not available and / or the information necessary to fulfill the Order is incorrect, the Order will be canceled; iii) if, on the other hand, only some of the Products covered by the Order are not available, the Order will be processed limited to the part of the Products available.


  1. Prices and delivery costs


The prices of the Products are expressed in Euros and include VAT.

Delivery costs, where due, remain the responsibility of the Customer and will be indicated in detail before placing the Order (the "Shipping Costs").


  1. Terms of payment


4.1 Payment methods

The Customer may pay the price of the Products and the related Shipping Costs by credit or debit card, cash on delivery or PayPal.

Credit or Debit Card

The circuits on which it is possible to purchase on the Site are:

  • Show
  • MasterCard
  • American Express
  • Teacher


The Site does not store the Customer's credit or debit card number.


Once the Order has been placed, the Customer will be redirected to the PayPal site where they can make the payment through their account or using a card, even prepaid, or in any case according to the methods accepted by PayPal and in compliance with the relevant general conditions.


  1. Transport and delivery

The Products will be delivered by express courier, it being understood that the Seller will in no case be responsible for unforeseeable delays or those not attributable to it (the "Shipping").

Once the Products have been shipped, the Customer will receive a confirmation email with a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within 3-5 working days from the day following the Order.

The Shipping service is active in Italy, Europe and the USA.

The Shipping Costs are expressly and separately indicated on the Site as well as in the summary of the Order in which, before the Customer sends the Purchase Order, the total Shipping Costs due will be indicated. Finally, this amount will be reported in the Order confirmation e-mail and in the Shipping confirmation e-mail.

The delivery obligation is understood to be fulfilled by transferring the material availability or control of the Products to the Customer. The risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to the Customer when the Customer, or a third party designated by the latter and other than the carrier, materially comes into possession of the Products.

In case of non-delivery due to the absence of the recipient at the address specified in the Order, after two unsuccessful delivery attempts, the Shipment will go into "storage"; in the event that the Customer expressly refuses to take delivery of the purchased Products, the Shipment will automatically go into storage. In the event of failure to collect the Products within 7 (seven) working days from the day following that on which the courier left the notice of passage or from the day on which the Customer refused to take delivery of the Products, or in case of failure to deliver due to incorrect address, the Sales Contract will be considered terminated pursuant to art. 1456 of the Italian Civil Code The Customer will be entitled to obtain a refund equal to the purchase price of the Products paid by the Customer, including Shipping Costs, less the costs incurred by the Seller for unsuccessful delivery and return, as well as for safekeeping. The total amount thus determined will be communicated by the Seller to the Customer and, if the payment by the Customer had been provided on delivery and therefore not made, the costs must be paid by the Customer to the Seller in the manner indicated in the communication.


  1. Right of withdrawal in accordance with art. 52 of the Consumer Code


Without prejudice to the cases of exclusion provided for in point VI below, the Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (the "Right of Withdrawal" or "Withdrawal").

The Withdrawal may concern all or only part of the Products purchased by the Customer.

The Right of Withdrawal may be exercised within 14 days following the date on which the Customer, or the third party designated by the same, has acquired physical possession of the Products.

In the case of multiple Products ordered by the Customer through a single Order and delivered separately, the Right of Withdrawal may be exercised within 14 days following the date on which the Customer, or the third party designated by the same, has acquired physical possession of the last Product.

To exercise the Right of Withdrawal, the Customer must send the Seller, within the above deadline, a written communication to the e-mail address info@fridafirenze.com, indicating: n. of Order, name and surname of the Order holder and reason for withdrawal (the indication of the reason is optional and will not affect the Right of Withdrawal, the indication of the reason for the Withdrawal is required by the Seller to improve the sales service, the statistics associated with these evaluations are carried out completely anonymously and in full compliance with privacy regulations).

Once the Withdrawal communication has been received, the Seller's customer service will, once verified the regularity of the Withdrawal, communicate to the Customer, via e-mail, the confirmation of the Right of Withdrawal exercised, the number of the case and the instructions for the return of the Products which must take place no later than the following 14 days to:




The right of withdrawal is governed by the following conditions:

  1. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it will not be possible to exercise the Withdrawal only for part of the purchased Product.
  2. In the event of timely exercise of the Right of Withdrawal, the Seller will refund the Customer the full price of the Products (including Shipping Costs) subject to the Withdrawal (the "Returned Products") within 14 days from the date of receipt of the withdrawal notice. The Seller will have the right to suspend the refund until the returned Products are received.


III. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method of refund, as long as it is no longer burdensome for the Seller.


  1. The Customer who has communicated the Withdrawal within the deadline and in the manner indicated above will be required to return the Returned Products to the Seller no later than 14 days from the sending of the Withdrawal notice.
  2. All risks and costs necessary for returning the Returned Products are charged to the Customer.
  3. The Products must be returned intact and in a normal state of conservation, inserted in the original packaging, complete with all their parts (including packaging, labels and ancillary documentation). Non-compliant returns will not be accepted.


VII. The right of withdrawal is excluded, pursuant to art. 59 of Legislative Decree 21/2014 and subsequent amendments, for the following Products:


  • made to measure or clearly personalized;
  • sealed which are not suitable for return for hygienic reasons or related to health protection and which have been opened after collection;


  1. Legal guarantees for the customer

The Customer has the right to make use of the legal guarantee provided for in articles 128 to 132 of the Consumer Code in the event of Product defects. This guarantee also provides that the Customer, under penalty of forfeiture, must report any lack of conformity of the Product to the Seller within 2 months of discovery (Article 132, Consumer Code). The complaint must be made in writing by e-mail to info@fridafirenze.com. Following this complaint, the Customer will be contacted by the Seller's customer service which will verify the validity of the request. Where the legal conditions exist, the Customer will have the right to request the repair or replacement of the defective Product, without prejudice to the other rights provided by law in his favor. By virtue of the aforementioned guarantee, the Seller is liable for any lack of conformity which occurs within 2 years of delivery of the Product. Beyond this term, the Seller, therefore, will not be liable for any lack of conformity found by the Customer. In case of replacement or repair of the Product, the terms of the warranty relating to the replaced or repaired Product are the same as the original Product. Therefore, the total two-year duration of the legal guarantee will in any case start from the delivery of the original Product. In order to take advantage of the guarantee, the Customer must provide evidence of the date of purchase.

Products repaired, modified or altered in any way by the Consumer are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any breakdowns or malfunctions or defects of any other type caused by accidental events or by the responsibility of the consumer or by a use of the product that does not comply with its intended use and / or as provided in the technical documentation. attached to the product, if any, or in the instructions for use relating to the same.


  1. Errors and limitations of liability

The information relating to the Products is constantly updated. However, it is not possible to guarantee the complete absence of errors for which the Seller cannot be held responsible, except in the event of willful misconduct or gross negligence.

The Seller reserves the right to correct any errors, inaccuracies or omissions even after an Order has been sent, or to modify or update the information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions and of the applicable legislation.

Except in the case of willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion. , even partial, of an Order and from the sale of the Products.

The Seller also declines any responsibility for direct or indirect damages of any nature or in any form they occur, resulting from the use of the Site and / or the news, photos and information contained therein.


  1. Complaints

Any complaint must be forwarded to the Seller by writing to the e-mail address: info@fridafirenze.com.

  1. Applicable law and competent court

The sales contract between the Customer and the Seller is concluded in Italy and governed by Italian law, with the exception of the provisions on conflict of laws.


In the event of disputes between the Seller and a Consumer, we guarantee from now on our participation in an attempt at amicable conciliation that each Consumer will be able to promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on RisolviOnline regulations or to send a conciliation request, access www.risolvionline.com.

Furthermore, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.

All disputes that may arise between the Seller and a Customer in relation to these General Conditions and / or to individual purchase orders will be devolved to the exclusive jurisdiction of the Customer's residence or domicile, if located in the Italian territory.

  1. Intellectual property
  1. Intellectual Property Rights


The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, name, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of TBF LIMITED srl and / or its successors in title, without the Customer being entitled to any rights over the same from accessing the Site and / or purchasing the Products.

The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of TBF LIMITED srl.


  1. Treatment of personal data


Customer data is processed by the Seller in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the appropriate section.